90Days
Standard Repair Warranty
For most completed residential repairs and qualifying commercial appliance repairs.
- Marshall-installed repair parts
- Workmanship for the original repair
- Related return labor during coverage
Coverage by repair type
Three Clear Levels of Protection
These are not paid plans. The applicable coverage is determined by the repair performed and is stated on your written estimate and final invoice.
6Months
Major Repair Warranty
For qualifying replacement of major components and complex built-in or premium appliance repairs.
- Qualifying major component installed
- Workmanship for the approved repair
- Related return labor during coverage
1Year
Sealed System Warranty
For qualifying sealed refrigeration-system work specifically identified on your documents.
- Qualifying sealed-system components
- Brazing, evacuation and recharge work
- Related return labor during coverage
Your written documents control. The exact duration, covered part(s), and covered labor for your repair appear on the estimate and final invoice.
Simple by design
Coverage Follows the Repair — Not a Sales Package
There is nothing extra to buy and no tier to select. Before work begins, we explain the proposed repair. When the job is complete, your invoice identifies the coverage that applies.
How to request warranty service- 1Diagnosis and estimate
We identify the failure and provide the proposed repair in writing.
- 2Repair-specific coverage
The type of completed repair determines the applicable warranty period.
- 3Final written confirmation
Your invoice states the covered work, parts, and duration.
Warranty service
Need Help With a Covered Repair?
Contact us as soon as you notice a problem related to the original repair. We will review your invoice, ask a few questions, and arrange an inspection when needed.
01
Find your invoice
Have the customer name, service address, invoice number, and repair date ready.
02
Describe the issue
Tell us what the appliance is doing now and when the symptom returned.
03
Allow an inspection
We must be given a reasonable opportunity to inspect before another provider alters the repair.
Safety first: Stop using the appliance and disconnect power or shut off water/gas only if it is safe to do so when you see smoke, smell gas, notice overheating, or find an active leak. For an immediate emergency, contact the appropriate emergency service.
General terms
What Warranty Coverage Generally Does Not Include
A warranty callback is limited to the original covered repair. A new symptom or a different failed component may require a separate diagnosis and estimate.
New or unrelated component failures
Misuse, neglect, pests, or external damage
Power, plumbing, gas, venting, or installation problems
Customer-supplied parts or diagnostic-only visits
Work altered by another person before inspection
Cosmetic issues and normal wear unless listed
Coverage is subject to the specific written terms on your estimate and invoice. Manufacturer warranties, if any, are separate. This page is a general explanation and does not replace the repair-specific written warranty provided to you.
Common questions
Warranty FAQ
Clear answers before and after your repair.
Do I choose or purchase a warranty level?
No. Coverage is assigned according to the qualifying repair performed. There is no separate warranty plan fee, and the applicable term is stated on your documents.
When does my warranty period begin?
Unless your written documents state otherwise, coverage begins on the completion date shown on the final invoice.
Are both parts and labor covered?
Coverage generally applies to the Marshall-installed part and workmanship directly related to the original repair. Your estimate and invoice identify the controlling terms.
What if the appliance develops a different problem?
We will determine whether the symptom relates to the original covered repair. A new component failure or unrelated condition is not automatically covered and may require a separate estimate.
Can another company work on the appliance first?
Please contact Marshall before another provider alters the covered work. We must have a reasonable opportunity to inspect and address a claimed warranty issue.
Is commercial equipment covered the same way?
Qualifying commercial repairs may be covered, but the term can depend on the equipment, use, repair, and installed component. Rely on the warranty written on the estimate and final invoice.
Questions about your coverage?
We’ll Help You Understand What Applies
Call with your invoice details, or request service for a new appliance problem.