Marshall’s Appliance Repair (“Marshall’s,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, and protect personal information when you visit marshall-appliance.com, contact us, or request appliance repair service.

1) Information We Collect

We may collect the following information when you use our website or contact us:

• Contact details: name, phone number, email address.

• Service details: service address, appliance type, brand, issue description, photos you choose to share, preferred appointment time.

• Communication details: messages and information you provide by phone, email, online forms, or SMS.

• Technical information: basic data such as IP address, device type, browser type, and pages visited (used for site performance, security, and analytics).

2) How We Use Your Information

We use your information to:

• Respond to requests and provide customer support

• Schedule, confirm, and manage service appointments

• Provide service updates (including technician arrival updates when applicable)

• Diagnose issues, prepare estimates, and complete repairs

• Improve our website, services, and customer experience

• Prevent fraud and protect the security of our website and customers

• Comply with legal obligations

3) SMS Messaging (Service-Related)

If you provide your phone number, you may receive service-related SMS messages from Marshall’s Appliance Repair (for example, appointment confirmations, scheduling questions, technician updates, and follow-ups related to your request).

• Message frequency may vary

• Message and data rates may apply

• Reply STOP to opt out of SMS messages

• Reply HELP for help, or contact us at (619) 342-8320

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
We do not sell your personal information.

4) How We Share Information

We may share your information only as needed to run our business and fulfill your request, such as:

• Service operations: scheduling tools, phone/SMS systems, customer support tools, and service management software

• Trusted service partners (limited cases): if we are fully booked or your request requires a specialty, we may coordinate service with a trusted independent technician only to fulfill your service request. If this occurs, the partner may contact you to schedule or perform service.

• Legal and safety reasons: when required by law, court order, or to protect our rights, customers, and property

We do not share personal information for third-party marketing.

5) Cookies and Analytics

We may use cookies or similar technologies to improve site functionality, measure performance, and enhance user experience. You can adjust cookie settings in your browser.

6) Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. No online system is 100% secure, but we work to reduce risk and protect your data.

7) Data Retention

We retain information only as long as needed for service operations, recordkeeping, legal compliance, and dispute resolution.

8) Your Choices

You may request access, correction, or deletion of certain personal information by contacting us. Some information may need to be retained for legitimate business or legal purposes.

9) Contact Us

If you have questions about this Privacy Policy, contact us:

Marshall’s Appliance Repair
Phone: (619) 342-8320
Email: appliancerepairmarshall@gmail.com
Availability: 7 days a week